Logifrio accelerates digitalisation as a key for improving the customer experience.
At Logifrio, we are focused on digitalisation of business processes with the aim of improving customer experience through investment in technology.
This investment, mainly in collaborative software that allows us to speed up the process of offering services, as well as the recent renewal of a third of the equipment at user work-stations, together with the improvement of the capacities in the Systems infrastructure, has allowed us to overcome the current limitations of the face-to-face sales contact model, opting for a model where the virtual component supports daily communication, improving the digital experience and relationship with the customer.
With the effect of the Pandemic, the automation of these processes and functionalities has allowed us to be more flexible and implement simpler and smarter solutions to better meet the needs of our customers, while reducing bottlenecks and the risk of errors in the processes.
Digital transformation is a key factor in Logifrio's Strategy, along with process optimisation, without forgetting the fundamental importance of people and the value of closeness in human relations.
In this regard, and as part of the company's technology plan for the coming years, we plan to double investments in technology in order to improve our customers' experience and continue to grow.
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